Hi, I’m Monique, your fractional operations partner and workflow strategist
Certified project manager and accredited online business manager helping high‑achievers, founders, and CEOs win back time and create ease in life and business.
Before starting MSDD Virtual Solutions, I built my career in customer success, managing a small remote team for a lead generation client expanding his operations, then working remotely with a California-based digital marketing firm. These roles sharpened my ability to move work forward, communicate clearly, and keep things from falling through the cracks.
But long before that, I saw what it meant to be fully dedicated to your work. My first exposure to entrepreneurship came from my mother, who ran a handmade greeting card business out of our home. She worked late into the nigh, her only help a curious 11-year-old who was happiest covered in glitter and asking too many questions. That experience shaped the way I show up: with care, consistency, and a deep respect for what founders carry.
In 2020, I took everything I’d learned and officially launched MSDD Virtual Solutions to support business owners in creating structure, space, and sustainability. Since then, I’ve worked alongside founders, creatives, and executives, providing project management services and operational clarity to the businesses they’ve worked hard to build. Whether it’s building workflows, staying ahead of timelines, or making sure nothing slips through the cracks, I offer support that gives you space to lead without being dragged back into the details.
Why I Do This Work
I didn’t always believe rest was possible…not when there were deadlines to meet, clients to please, and bills to pay. I spent years supporting others from behind the scenes, holding everything together while quietly unraveling myself. At one point, I was working 12+ hour days, pushing through anxiety, skipping sleep, and still telling myself I wasn’t doing enough. I thought the more I offered, the more secure I’d feel. Instead, I burned out completely and had to be put on medication just to function.
That was the breaking point. I realized I couldn’t keep saying yes to everyone else while saying no to myself. So I parted ways with clients who no longer aligned, invested in real systems and support tools, and started redesigning my business around sustainability – not just for me, but for the kind of people I wanted to help. I learned how to create boundaries that protect both the client and the service provider, how to stop overworking, and how to bring structure to businesses that are moving fast but leaking energy.
Now I help them build the systems, structure, and accountability to stop being the bottleneck, so their business supports their life, not the other way around.
Core Values
Reliability
I keep my word, honor my commitments and am flexible when required.
Communication
Successful long-term relationships with my clients are built only through open, honest and respectful interactions.
Innovation
The clients I serve depend on me to provide new solutions and ideas for growth. I’m a strong advocate for continued learning and adapting to change.
Care
A true partnership requires unwavering support and genuine care. I see the person behind the business too; it’s not just about money.
Integrity
Honesty and transparency are just two of the moral standards I hold myself to.
Credentials & Experience
Certifications & Training
Google Project Management Certificate
Accredited Online Business Manager (OBM School)
Business Process Management
Currently completing Lean Six Sigma training
Experience Snapshot
Former Remote Lead Qualification Manager, U.S.-based firm
10+ years in client success, digital marketing, and team support roles
Hours of client time saved through workflow automation and operational clarity.
Credentials & Experience
Certifications & Training
- Google Project Management Certificate
- Accredited Online Business Manager (OBM School)
- Business Process Management
- Currently completing Lean Six Sigma training
Experience Snapshot
- Former Remote Lead Qualification Manager, U.S.-based firm
- 10+ years in client success, digital marketing, and team support roles
- Hours of client time saved through workflow automation and operational clarity.
Clients Say…
She is literally my right hand…she makes all of my processes better. She always has new innovative, great ideas and solutions.
Monique is a strategic thinker with the skills and capacity to execute major undertakings. She is the gem you've been looking to add to your team who will take the weight off your shoulders. Tell her your end goal and she can execute all the steps to get you there.
I already had a system, but it was not as efficient…She has been a superstar doing everything when it comes to email sequences, workflow, and marketing campaign strategy…working with her, is super easy…She is super efficient. She's fast. She's a really good listener as well. I do highly recommend her.
What it’s like working with me:
When you and I work together, you’re entering a partnership where your time, energy, and focus is protected.
Here’s what that looks like in practice:
- Weekly or fortnightly Check-ins – We’ll have short calls to review progress, reset priorities and keep everything in line with where you’re headed.
- Slack or WhatsApp Communication – I stay accessible during agreed hours for approvals, quick updates, and reminders.
- Simple Weekly Summaries – You’ll always know what’s done, what’s coming up, and where (if anywhere) I need your input.
- Clear Boundaries and Steady Momentum – I take initiative, flag anything that requires your attention, and maintain progress without needing constant check-ins.
The goal is to create fewer bottlenecks, better follow-through, and more space for you to lead with clarity. When we wrap up your 90-day retainer, we’ll check in, reflect on what worked, and decide where to focus next.
Ready to reclaim your time?
If you’ve been silently thinking, “I just need someone who gets it”, you’re in the right place.
Let’s figure out what kind of support would actually free you up.